HaulHavenn Store Return & Refund Policy

Return Window

HaulHavenn Store welcomes returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in original resalable condition, with all product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

Items that cannot be returned:

• Merchandise designated as final sale (clearly identified as such during checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Products damaged through customer misuse, improper storage, or failure to observe handling instructions
• Returns received after the 30-day window without prior written authorization from HaulHavenn Store support

How to Initiate a Return

1. Send an email to service@HaulHavenn.shop including your complete order number, the item(s) you intend to return, and a short explanation of the reason. If your return concerns damage or a defect, attach clear photographs of the affected items and their packaging to your initial message.
2. Our team will review your submission and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully package the item(s) to prevent transit damage, and print the assigned RMA number clearly on the exterior of the shipping box. Never write directly on the original product packaging.
4. Dispatch the parcel to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be declined at our facility or experience substantial processing delays. HaulHavenn Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once HaulHavenn Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims (supported by valid photo evidence submitted upfront), refunds are issued within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the credited amount to appear on your bank or card statement, as processing times vary by financial institution. Original shipping charges are not refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). HaulHavenn Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear all standard return shipping costs, except where the item is defective, was damaged in transit, or the issue stems from an error by HaulHavenn Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For every return caused by HaulHavenn Store error (incorrect items, shipping damage, or items defective on arrival), we absorb 100% of return shipping costs, with no deductions from your refund.